Unit 8: Hotel Property Management System (PMS)
Contents: Hotel PMS and its Benefits; Selecting PMS in Hotel; Different PMS Applicationsused in hotel
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Unit 7: Guest Services
Content: Understanding Special Request of Guest; 17 Principles of Guest Relation; GuestRoom Change; Handling Guest Complains; Luggage Handling (Scanty Baggage andLeft Luggage)
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Unit 6 : Reservation
Contents: Introduction, Importance and Types of Reservation; Sources and Modes ofReservation; Standard Reservation Procedure; Reservation Confirmation and Regrets;Amendment and Cancellation of Reservation; Overbooking; Group ReservationPractice (Market and Types); Booking Charts
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Unit 5: Guest Cycle
Contents: Pre-arrival, Arrival, Stay-in and Departure
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Unit 8: Human Resource Acquisition and Development
Concept, characteristics and importance of human resource planning. Human resourceplanning process; Recruitment: concept, sources and methods; Concept of selection;Selection process; Concept and process of socialization; Concept and benefits of training;Training methods: on – the – job and off – the – job training; Concept and methods of management development Important Past Board Questions
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Unit 10: Employee Maintenance
Employee health and safety; Benefits of Employee Health and Safety at Workplace;Employee welfare: concept, types and importance; Social security: concept and types;Employee grievance: concept and causes; Employee discipline; General guidelines inadministrating employee’s discipline. Important Past Board Questions
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Unit 9: Performance Appraisal and Reward Management
Concept of performance appraisal; Methods of performance appraisal: graphic ratingscale, alternative ranking, paired comparison, forced distribution, critical incident, essayand checklist methods; Concept of reward management; Types and qualities of effective rewards Important Past Board Questions
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Unit 7: Job Analysis and Design
Meanings of job-related terminologies: job, task, position and occupation; Concept andpurposes of job analysis; Sources of job analysis information; Concept, benefits andmethods of job design. Important Past Board Questions Meanings of Job-Related Terminologies Job A job is simply the work a person does to earn a living. Think of it like a “bundle of duties”
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Unit 7: Understanding on Geographic concepts for hospitality
Contents: Geographic concepts and units, and use of geographic concept for hotel industry, geo- ecological units of Nepal, and its impact on hotel industry, census tracts, and assessment of opportunity for hospitality business, demo-geo information system, Assessment of feasibility of hospitality business under different geography This study notes is prepared by Mr.Prakash Chand Thakury (Student
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Unit 6: Future steps in developing entrepreneurship in Nepal
Contents:Entrepreneurial education, access to finance and ways to access, infrastructure and digitalconnectivity, regulatory environment, supportive ecosystem, sector specificentrepreneurship, empowering entrepreneurship through entrepreneurship, diasporainvolvement, and government support for entrepreneurial business development This study notes is prepared by Mr.Prakash Chand Thakury (Student from Sudur Pachimanchal College, Dhangadi, Nepal). “Thank you for your important contribution, We value you
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