Unit 8: Hotel Property Management System (PMS)
Contents: Hotel PMS and its Benefits; Selecting PMS in Hotel; Different PMS Applicationsused in hotel
Unit 8: Hotel Property Management System (PMS) Read More »
3rd Semester (New) Front Office Operations I Notes
Unit 7: Guest Services
Content: Understanding Special Request of Guest; 17 Principles of Guest Relation; GuestRoom Change; Handling Guest Complains; Luggage Handling (Scanty Baggage andLeft Luggage)
Unit 7: Guest Services Read More »
Unit 6 : Reservation
Contents: Introduction, Importance and Types of Reservation; Sources and Modes ofReservation; Standard Reservation Procedure; Reservation Confirmation and Regrets;Amendment and Cancellation of Reservation; Overbooking; Group ReservationPractice (Market and Types); Booking Charts
Unit 6 : Reservation Read More »
Unit 5: Guest Cycle
Contents: Pre-arrival, Arrival, Stay-in and Departure
Unit 5: Guest Cycle Read More »