BHM 3rd Semester Front Office Operations I

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Front Office Operation I Year 2024 Question Paper

Pending

Front Office Operation I Year 2025 Question Paper (New)

Front Office Operation I Year 2026 Question Paper (New)

Front Office Operation I Year 2016 Question Paper (Old)

Front Office Operation I Year 2017 Question Paper (Old)

Front Office Operation I Year 2018 Question Paper (Old)

Front Office Operation I Year 2019 Question Paper (Old)

Front Office Operations I Year 2022 Question Paper (Old)

Front Office Operations I Year 2023 Question Paper (Old)

Solution of 2019

1. List out each type of complaints.
2. What do you understand by the term “house limit” and “housecount”?
3. What are the various basis of classifying a hotel? List them.
4. List out any four types of keys in a hotel.
5. Name four popular reservation sources in a hotel.
6. List any four different types of hotel.
7. List out three safety measure that hotels use for guests during their stay.
8. Mention any four star rating criteria of Nepal.
9. Enlist any four importance of hotel organization chart.
10. Define the term up-selling.
11. How do you handle cancellation of reservation in front office?
12. Why front office is called the nerve centre of the hotel? List out the function of Front Office Department.
13. What do you mean by Reservation? Explain its important and pupose.
14. How are the safe deposits handled in the hotel?
15. Explain the second and fourth stages of guest cycle.
16. Write down short notes on: a) Guest history card b) self registration
17. Briefly explain the standard check-in and checkout procedure followed in hotels.
18. What do you mean by communication in an organization? Explain about communication process and its barriers.

Solution of 2025

1. Why is it important to deal effectively with wakeup call?
2. What is complimentary rate in hotels?
3. Define scanty baggage guest.
4. What do you understand by Dead move?
5. List the information provided by tariff card.
6. Why does front office maintain relationship with maintenance?
7. List any four types of communication barrier.
8. What is upselling? Give example.
9. Explain density chart.
10. Define the term No-show.
11. List and explain the various activities that takes place in an arrival stage of reservation.
12. Write short notes on: a)Amendment in reservation b)Concierge
13. What are various basis of charging room rate? Explain.
14. Explain the various basis of charging room rate? Explain.
15. Discuss about the significance of guest room change in a hotel.
16. Which is more essential in front desk, fluency in communication or effective communication? Explain with example.
17. Sketch the organizational chart of a front office department. Mention the duties of Information desk.
18. Elaborate on uniformed services and procedure.
19. What are the various benefits of PMS? Explain about the various PMS application used in hotel.
20. Define reservation. How do you deal with over booking and cancellation of reservation? Discuss.

Solution of 2016

1. Name the various types of keys used in hotel.
2. List the type of complaints handled in a hotel.
3. Give two advantages of using registration card.
4. List any four attributes of front office staff.
5. Mention any six essential information required about the guest while taking reservation.
6. What format is used for handling in-house guest message?
7. Enlist four types of rooms of hotel.
8. Give two examples each of major and minor revenue producing departments.
9. Mention any four safety and security measures adapted by the hotel.
10. Give the meaning of the following terminologies: a) Minus Position b) VPO
11. Define reservation. Explain the sources of reservation.
12. Explain the types of hotel based on location.
13. Prepare a list of room rates and explain any four of them.
14. What procedure is followed to handle the case of scanty baggages? Explain.
15. Draw the format of a room change notification slip and explain its purposes.
16. Write short notes on: a) Meal Plan b) Self-checkout
17. Draw the organization chart of Front office Department of a large hotel and also explain the duties and responsibilities of information assistant and Bell Boy.
18. Explain the process of guest cycle.

Solution of 2017

1. Enlist any four modes of reservation.
2. Enlist any four principles of successful guest relation.
3. Classify hotel based on location.
4. Define Lanai and Saloon.
5. Mention any two measures required for security in hotel.
6. State any four types of keys.
7. Write the four methods of communication.
8. What does DNCO and ECO refers to?
9. Mention any four room status.
10. Draw a Guest Cycle.
11. Explain the third phase of a guest cycle.
12. Define reservation. Explain its types.
13. Make a list of DO’s and Dont’s while handling telephone.
14. Draw a format of a front office department of a large hotel and mention the duties and responsibilities of a front office manager.
15. Prepare a neat format of a room history card and message slip.
16. What do you understand by revenue producing department? Give examples.
17. Explain the standard check-in procedure in brief.
18. List down the security measures adopted by the hotels for security of Guest, staff and property.

Solution of 2018

1. What are the pre-registration activities perform in Front Desk?
2. What is amendments?
3. What do you understand by the term “City Ledger” and “No Show”?
4. List out any four types of rooms in hotel.
5. Name two popular reservation models in a hotel.
6. List any four attributes of hospitality professionals.
7. What is C-form?
8. Mention any four etiquettes of telephone operator.
9. Write down any four duties and responsibilities of front office personnel.
10. Define the term dead move and ECO.
11. How do you deal with late check-out and Express check-out?
12. Explain any five types of room rate applicable in hotel rates.
13. What do you understand by revenue producing departments? Explain in brief with examples.
14. Discuss the scanty baggage and left luggage procedure.
15. Explain the first and third stages of guest cycle.
16. Write down short notes on: a) Traveler Cheque b) Over Booking
17. Draw the large hotel organizational chart of front office department and explain the various sections of front office.
18. What do you mean by hospitality industry? Explain about department of hotel industry in Nepal.

Solution of 2022

1. What are the types of Errand Card.
2. Enlist the various types of hotel on the basis of length of guest stay.
3. Define a C-form.
4. Mention the points to be considered for successful guest relation.
5. List out various causes for occurring complain in hotel.
6. What are the steps involved in scanty baggage handling procedure?
7. How can hotels ensure the safety and security of female guests during their stay?
8. Write down any four importance of organization chart.
9. What is a crib rate?
10. Define the following terminologies: a) Dead Move b) Mounting
11. What are the various modes and sources of reservation? Write.
12. Define communication process with its barriers.
13. Discuss about international chain hotels and its operation systems.
14. Write in brief the first and third stages of Guest Cycle.
15. Enlist the duties and responsibilities of Lobby Manager and Bell-Boy.
16. Write down short notes on: a) Self Check-in b) Express Check-Out
17. Discuss about registration with the standard procedure of guest check-in followed in large hotel industry.
18. Explain about the various security measures applied by the hotels for the safety of guests, employees and property.

Solution of 2023

1. How do you explain the term Express Registration?
2. Enlist two Dont’s in telephone handling.
3. Mention the guest cycle in a hotel.
4. What is reservation amendment?
5. Why is room reservation important in hotel?
6. Name any two types of manual room keys.
7. List any two principles of guest relations in a hotel.
8. Define Express Check-Out.
9. Give the importance of registration charts.
10. List down the two barriers of communication.
11. “Attitudes of front office personnel leads to success and failure of hotel business”. Justify with examples.
12. Discuss the types of reservation and their importance.
13. What are the procedures for handling guest complaints? Why are they important?
14. Explain the general steps involved in departure procedures for FITs.
15. Brief about the room rate and its types.
16. Describe the procedure regarding safety and security in hotel.
17. Describe in detail about the standard sequential procedure for guest check-in in a hotel.
18. Elaborate communication process with the chart. Detail the methods of communication system.